Privacy Policy

Overview

Welcome to Netsoft Computer LLC. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1.Important Information and Who We Are

This privacy policy aims to give you information on how Netsoft Computer LLC collects and processes your personal data through your use of our website, including any data you may provide when you purchase/Inquire IT products such as laptops, computers, scanners, and printers.

2. The Data We Collect About You

Personal Data: Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: Includes first name, last name, username or similar identifier.

Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

Financial Data: Includes payment card details. Please note that we do not store credit/debit card information; it is securely processed by our payment service providers.

Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Usage Data: Includes information about how you use our website, products, and services.

Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

3. How We Collect Your Personal Data
We use different methods to collect data from and about you including through:

Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

• Purchase products or services from us.
• Create an account on our website.
• Subscribe to our services or publications.
• Request marketing to be sent to you.
• Enter a competition, promotion, or survey.
• Give us feedback or contact us.

Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy for further details.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from analytics providers such as Google Analytics.

Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.
Identity and Contact Data from publicly available Social Media sources.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To perform the contract we are about to enter into or have entered into with you: This includes processing and delivering your orders, managing payments, fees, and charges, and providing customer support services.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests: This includes:

Administering and improving our business, website, and services.

Understanding our customers’ preferences, activities, and needs.

Marketing our products and services to you.

Defining types of customers for our products and services, and keeping our website updated and relevant.

Providing customer support and handling inquiries.

Protecting our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

Where we need to comply with a legal or regulatory obligation: This includes complying with legal obligations, such as tax and accounting requirements, or responding to requests from law enforcement authorities.

With your consent: Where you have provided consent to receive marketing communications from us or where we may otherwise process your personal data as described when you provide the information.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in section 4 above:

Service providers who provide IT and system administration services.

Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

Government bodies that require us to report processing activities.

Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include the right to:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Withdraw consent.

If you wish to exercise any of the rights set out above, please contact us using the details provided in section 2 above.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

This version was last updated on 24th June 2024.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Netsoft Computer LLC

First Floor #114, Al Garhoud Star Building, Dubai, UAE

Email: info@netsoftme.com

Phone: +971 4 358 6877

This privacy policy has been drafted to provide clear and transparent information about how Netsoft Computer LLC collects, uses, and protects personal data. It aims to ensure compliance with applicable data protection laws and to build trust with our customers regarding their personal information.