Warranty and Returns

WARRANTY AND RETURNS

Return or exchange of the products is only possible within the first three days of the date of delivery according to the terms given herein. All requests for exchange and returns must be accompanied with the original invoice or the warranty card.

Exchange or Returns shall not be applicable to such products falling to the categories as;

Accessories

Software products

Cartridges

Toners

Any customized configuration product supplies are not eligible for return

Any non-local Distributors products are not eligible for return

STANDARD ITEMS

All items come with a 12-month manufacturing warranty from date of purchase, unless stipulated otherwise in the product information, or in the Terms and Conditions mentioned.

INTERNATIONAL RETURNS.

All international returns will be charged at a minimum of 20% of the product value irrespective of the condition of the product. Delivery and shipping charges are not refundable at the moment and are borne by the customer.

DEAD ON ARRIVAL AND FAULTY GOODS

If you find that there is a manufacturing fault with the device then please contact us and mention the complete details of the fault. If the product is Dead on Arrival (DOA) within the first 3 days after receiving delivery then we will come to collect the defective unit within 5 working days and arrange for a replacement where possible. Alternatively, you can drop the product off at our service center. In either case you will be asked for your original invoice and proof of ID. Replacements will only be given once the defective product has been checked and approved as a DOA item. If the product is outside of the DOA period, then you will be asked to drop the product off at our service center. We will take the appropriate action to either repair or replace the product depending on the nature of the problem.

You cannot return an item if seal is broken or if it is in non-sellable condition.

REPAIR

For any product that is under warranty, we offer repair through our dedicated service partner – . Once the item is submitted, it will take no more than 30 days to get a product repaired based on the type of issue and information provided.